Code Of Conduct

A driving instructor who gives driving lessons in a motor car in return for payment must be on the 'Register of Approved Driving Instructors.' (ADI)To gain entry to the register prospective driving instructors need to pass a series of examinations administered by the Driving Standards Agency. People training to qualify as Approved Driving Instructors who have part completed the
examinations can obtain from the Agency a licence to acquire practical experience which is strictly limited to six months. Once fully qualified and on the register, Adi's are regularly tested by the DVSA to check their continued ability to instruction to an acceptable standard.

 

DVSA and the driving instruction industry place great emphasis on professional standards and business ethics. The code of practice set out here has been agreed by the DVSA and the main bodies representing Approved Driving Instructors; it is a framework within which all driving instructors should operate.

PERSONAL CONDUCT
The instructor will at all times behave in a professional manner towards clients. Clients will be treated with respect and consideration.
The Approved driving instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting. Whilst reserving the right to decide against tuition, the Approved Driving Instructor will not act in any way which contravenes legislation on discrimination.

BUSINESS DEALING
The Approved driving Instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, driving test fees or for any other purposes and will make the details available to the client on request. The Approved Driving Instructor on or before the first lesson should provide clients with a written copy of his/ her terms of business to include the Legal identity of the driving school/driving instructor with full address and telephone number at which the Approved Driving Instructor or his/her representative can be contacted.

The price and duration of the driving lesson
The price and conditions for the use of a driving school car for the practical driving test
The terms under which cancellations by either party may take place
Procedure for complaints.

The driving instructor should check a clients entitlement to drive the vehicle and his/her ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test the Approved Driving Instructor should ensure that the client has all the necessary documentation to enable the client to take the driving test and the vehicle is roadworthy.

Approved driving instructors will advise clients when to apply for their theory and practical driving tests, taking account of local waiting times and forecasts of clients potential for achieving the driving test pass standard. The Approved Driving Instructor will not cancel or rearrange a practical driving test without the clients agreement.In the event of the Approved Driving Instructor's decision to withhold the use of the driving school car for the driving test, sufficient notice should be given to the client to avoid the loss of the DVSA driving test fee.

The Approved Driving Instructor should at all times, to the best of his/her ability, endeavour to teach the client correct driving skills according to the DVSA's recommended syllabus.

ADVERTISING 
The advertising of driving tuition shall be honest , claims made shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority. Advertising that refers to clients pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.

CONCILLIATION
Complaints by clients should be made in the first instance to the driving instructor/ driving school following the complaints procedure issued.

Failing agreement or settlement of a dispute, reference may be made to the DVSA's Register of Approved Driving Instructors who will consider the matter and advise accordingly.

Should the Register not be able to settle the dispute he/she may set upapanel,with representatives from the ADI industry,to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.

For further information or advise write to
The Approved Driving Instructor(ADI)Registrar
Driving Standards Agency
Stanley House
56 Talbot Street
Nottingham
NG1 5GU